Quick answer
After you submit our 60-second enquiry, one of our experts reads it and calls you to understand the purpose, amount, timing and your business. If there's a fit, they explain the options and send a tailored document list. The lender then assesses, may issue a conditional approval, and sends a loan offer. Once you sign and any conditions and security are complete, funds are paid to your business account.
Key points
- A real expert calls you after your enquiry, usually during business hours
- No credit check until you decide to go ahead
- You get a tailored document list, not a generic one
- Funds are paid after approval, signing and settlement
You’ve filled in the form. Now what? Here’s exactly what happens next, step by step, so nothing feels like a black box.
Step 1 done: what happens to your enquiry?
Your enquiry goes to a person, not a sorting algorithm that fires it off to every lender with a pulse. There’s no credit check at this point. One of our experts reads what you’ve told us: the amount, the purpose, your industry, how long you’ve been trading, rough turnover and whether you own property.
That’s why accuracy matters so much. The expert’s first thoughts about which loan fits come straight from those answers.
Step 2: the call
An expert calls you, usually during business hours. It’s a conversation, not an exam. Expect questions like:
- What’s the money for, and why now?
- What lands in your account in a normal month? A slow one?
- Any ATO debt, defaults or other loans?
- Do you own property, and what’s owed on it?
- When do you need the funds?
By the end, you should know:
| You’ll know… | Example |
|---|---|
| Which kind of loan suits | Unsecured, second mortgage, caveat, line of credit |
| A realistic range | What turnover or equity is likely to support |
| What it will involve | Valuation, legal documents, guarantors |
| A rough timeline | Based on loan type and how fast documents arrive |
| Exactly what to send | A tailored list |
If there isn’t a fit, we’ll say so plainly and, where we can, tell you what would change that.
Haven’t started yet? It’s genuinely about 60 seconds. Begin step 1 here. No credit check, no obligation.
Then: documents and assessment
You send the documents on your list. Many lenders use secure, read-only bank statement access to save time. Only use links from the lender you’re dealing with, and never hand over your banking password.
The lender then assesses the application. This is when a credit check happens, with your consent, because you’ve chosen to apply. Moneysmart notes that the number of credit applications you make can affect your score. That’s why one well-matched application beats several hopeful ones.
Then: conditional approval and conditions
Many lenders issue a conditional approval: yes, subject to things like:
- a satisfactory property valuation;
- final documents or explanations;
- signed guarantees;
- consent from an existing mortgage lender.
Then: the offer, signing and settlement
The lender sends a loan offer and documents. Before signing, check:
- the total cost of finance in dollars;
- the repayment amount, frequency and start date;
- any fees deducted from the loan;
- early payout costs;
- what security and guarantees you’re giving.
ASIC notes that lenders who only provide commercial loans aren’t required to be AFCA members. Ask about dispute resolution before you sign. For larger or secured loans, get independent legal advice.
After signing, the lender completes settlement: registering any mortgage or caveat and paying out the funds. That’s step 3: see funds in your business bank account, or paid directly to a supplier, the ATO or another lender, depending on the purpose.
Repayment reality check (illustrative)
The offer stage is your last chance to sanity-check repayments. Invented example: an offer for $90,000 over 24 months shows a total cost of $19,800 and fortnightly repayments. That’s about $2,112 a fortnight. On $62,000 a month of turnover, the monthly equivalent of $4,575 is about 7.4%. Re-run any offer in the repayment planner before you sign.
How to keep things moving
- Answer calls, including from unknown numbers.
- Send documents the same day if you can.
- Tell us about any change in your situation immediately.
- Have co-owners and guarantors ready to sign.
Myth or reality: after you apply
“Submitting the enquiry commits me to a loan.” It doesn’t. The enquiry starts a conversation. You decide whether to apply formally after you’ve heard the options.
“They’ll run a credit check straight away.” Not with us. A credit check only happens with your consent, once you choose to apply with a lender.
“If the first option doesn’t work, that’s the end.” Not necessarily. A different structure, a smaller amount, security or a few months of cleaner statements can change the answer.
What a great step 2 call sounds like
You explain the purpose in a sentence. You give honest figures for turnover, debts and property. You mention any tax or credit issues up front. The expert explains which loan fits, roughly what it involves and what to send. Ten to twenty minutes later, you both know exactly where you stand.
Your checklist after the call
- Save the document list the expert sends.
- Gather everything on it, and nothing extra.
- Tell co-owners and guarantors what’s coming.
- Note the next step and when you’ll hear back.
If the answer is “not yet”
Sometimes the honest answer is that the timing isn’t right. When that happens, we’ll tell you why and what would change it: a few more months of clean statements, an ATO arrangement in place, a smaller amount, or property security. A clear “not yet” with a plan is far more useful than a rejection with no explanation.
Ready to put it in motion?
Now you know the whole path, step 1 is the easy bit.
Start your 60-second enquiry. There’s no credit check to enquire, we don’t scatter your details across a list of lenders, and a real expert calls you to talk it through. Please fill the form in accurately. The better the start, the smoother every step after it.
Frequently asked questions
How soon will someone call me?
Our experts call during business hours, Melbourne time. Keep your phone handy, as the call may come from a number you don't recognise.
When does a credit check happen?
Only after you've talked to an expert, seen the options and decided to apply with a lender. The enquiry itself involves no credit check.
Can I say no after the call?
Of course. The call is to work out whether there's a fit. There's no obligation to go ahead.
Who makes the approval decision?
The lender. Our job is to match you to a lender that suits your situation, present your application well and keep things moving.
What if my situation changes during the process?
Tell your expert straight away. A change in turnover, a new debt or a change in the purpose can affect the loan, and it's far easier to adjust early than at settlement.